Fiancho Chess

Contact

Contact Fiancho Chess

Questions about a course, an order, a refund or a correction? Fiancho Chess handles all support by email, and a person reads and answers every message.

Response time

We reply to every message within two business days.

What to include

To help us answer in one reply, please include:

  • Your order number
  • The email address you used at checkout
  • The name of the course
  • For a suspected error in the analysis, the chapter and the position or diagram

Common requests

  • Refunds

    Any purchase can be refunded in full within 14 days, no reason required. Include your order number. See the Refund Policy.

  • A download that hasn’t arrived

    If the email hasn’t arrived within an hour, check your spam folder first. If it isn’t there, write to us and we’ll resend the link. See the Delivery Policy.

  • A damaged file

    If a file is damaged or won’t open, we’ll send a replacement, or a refund if you prefer.

  • An error in the analysis

    Tell us where it is. Confirmed corrections go into an updated version, which you can request free of charge.

  • Licenses for coaches and clubs

    The standard license is for personal study. Ask us about a separate license for using the material with students or club members.

  • Privacy requests

    To access, correct or delete your personal information, or to object to its use, see the Privacy Policy and write to us.

This site has no contact form and collects no information through forms.